Blue Level Legal & Policies

1. Information We Collect

• Account details such as name, email, phone number, and home address.
• Service request details, photos, and notes you submit to vendors or concierges.
• Payment information processed by our PCI-compliant payment partners.
• Device, browser, and usage data collected automatically.

2. How We Use Information

• Match you with qualified vendors and concierge partners.
• Operate, secure, and improve the platform.
• Send transactional messages and (with consent) marketing communications.
• Comply with legal obligations and prevent fraud.

3. Sharing With Vendors and Partners

When you submit a service request, we share the information necessary for vendors and concierges to provide service. These partners are contractually required to handle your information confidentially.

4. Your Rights

• Access, correct, export, or delete your personal information.
• Withdraw consent for marketing or analytics at any time on the Legal Center page.
• Lodge a complaint with your local data protection authority.

5. Data Retention

We retain account and service history for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, and dispute-resolution obligations.

6. Security

We use industry-standard administrative, technical, and physical safeguards. No system is 100% secure; please use a strong, unique password.

7. Children's Privacy

HomeCare+ is not directed to children under 16, and we do not knowingly collect their information.

8. Contact

Privacy questions or requests: privacy@homecareplus.example.